Small quantity of samples are free of charge, buyer shoulder the fright cost.
Sample delivery time is around 3-7 days after confirmation.
We accept OEM order and we can help customer design.
We also offer ODM service to customer when needed.
We offer 7/24 Service
Any quality issue, once confirmed, we will compensate our customer .
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 20-25days for order quantity more than
Q3. How about your R&D group?
A: We have a professional R&D group which is valued by our company, and each year, there will be more than 5% of the turnover used to invest in R&D. Thanks to them, our New Lights are now winning good reputations around the world.
Q4. Is it OK for us to visit your factory for led filament bulb ?
A: You are always warm welcome to visit both our factories. We are located in Yangtze River Delta, which is close to Hangzhou, Shanghai and Ningbo. If you really want to come to our company, we can also arrange drivers to pick you up.
Q5. If I have some failed product, how to deal with it ?
A: You can totally trust our products quality and this situation happens rarely, because during producing, we have a strict testing system to guarantee the quality, making sure our customers just get the right products. But, if it does happen, you may need to send us some details of the failed led filament bulb such as the operating condition and the surroundings, better with picture. Once we confirmed it is kind of Quality Issue from our side, we will send you replacement within your next shipment.