By express: Such as DHL, UPS, TNT, FEDEX etc. The dispatch time is about 3-5 days to find a reliable shipping company to transport the goods safely. Air Freight: When you order more than 100kg which will be more economical than express. Sea freight: We will update sea freight later once we know to which sea port goods will be delivered. Agent designated by client: Please tell us the contact details of your shipping agent/forwarder.
1. We have a 20-year experience in lighting and we know what our customer truly want. 2. We are Alibaba Assessed 13 years Gold Supplier. 3. We are very careful with the qualified raw material selection, best production capability, best service. 4.100% QC inspection before Shipment. 5. CE/RoHS/SAA/ERP listed, competitive price.
Sample Service Small quantity of samples are free of charge, buyer shoulder the freight cost Sample delivery time is around 3-7 days after confirmation
Customized Service We accept OEM order and we can help customer design We also offer ODM service to customer when needed
After-sale Service We offer 7/24 Service Any quality issue, once confirmed, we will compensate our customer
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q3. How about your R&D group?
A: We have a professional R&D group which is valued by our company, and each year, there will be more than 5% of the turnover used to invest in R&D. Thanks to them, our New Lights are now winning good reputations around the world.
Q4. Is it OK for us to visit your factory for led panel light?
A: You are always warm welcome to visit both our factories. We are located in Yangtze River Delta, which is close to Hangzhou, Shanghai and Ningbo. If you really want to come to our company, we can also arrange drivers to pick you up.
Q5. If I have some failed product, how to deal with it ?
A: You can totally trust our products quality and this situation happens rarely, because during producing, we have a strict testing system to guarantee the quality, making sure our customers just get the right products. But, if it does happen, you may need to send us some details of the failed 17W Glass Tube such as the operating condition and the surroundings, better with picture. Once we confirmed it is kind of Quality Issue from our side, we will send you replacement within your next shipment.